Community Operations

Community operations is an emerging but important field in the community space. While operations roles have been around, community specializations are only now starting to crystallize and grow.

So what’s community ops all about?

This course is a deep dive into the world of commops, taught by industry expert Tiffany Oda (Director, Community Operations @ Venafi, Co-Founder and Co-leader of Community OPServations).
Write your awesome label here.

 Learning Time

10-15 hours

Chapters

8

Learning Units

59

Theme

Community Operations

Meet the instructor

Tiffany Oda

Tiffany is the Director of Community Operations for the Venafi Warrior Community and was formerly the Senior Programs Manager for the Salesforce Community. A pioneer of the Community Operations space, she is passionate about building and scaling processes, determining areas of improvement and automation, building and executing on the community roadmap and tech stack, and managing programs.
Patrick Jones - Course author

Frequently asked questions

Who is this course for?

This course is a deep dive in to the work of community operations. Whether you have a dedicated commops role or are performing community operations functions in your current role, this course will take a close look at both the day to day and the bigger picture of operations work in community. 

The course also provides templates for the activities suggest throughout, so that you can apply what you learn immediately in your role. 

What is the time commitment?

We anticipate this course will take up to fifteen hours to work through. There are additional resources within the course (like podcasts, webinar recordings, templates, and personal reflections) that are optional and might take more time. How much time you spend on those activities is up to you!

What is the format of the course?

This is a self-paced, asynchronous course designed to be flexible for you. The format includes video, audio, long form writing, reflection activities, and more.

All videos within the course include closed captioning, as well as full, interactive transcripts. All resources are in English. 

Why this price?

While there are many incredible educational resources available for Community Managers, C School is the only program on the market offering this level of in-depth, hands-on instruction. Creating a program that's this hands-on and comprehensive requires full-time staff dedicated to building and executing.