Creating Community Personas

Developing and understanding community personas is a critical step in the creation and evolution of a strong community program.

In this course, C School's Director of Community Education Noele Flowers, explores all things personas, from understanding how they can be leveraged; determining your company's target audience and how to subgroup your personas; to how to research, create, and leverage your personas cross-functionally.

We will also provide a community persona template that you can use to generate and share personas with ease.

[Now FREE!]

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 Learning Time

2-4 hours



Learning Units



Community Strategy

Meet the instructor

Noele Flowers

Noele is currently building C School at Commsor, where she strives to draw on her own experience in community management and industry best practices to create training for community managers all along the career path. Before joining Commsor, she led a robust entrepreneur community at Teachable, where she worked to both improve member experience and provide real business impact for the company. Before working in ed tech, she was a public high school music teacher.
Patrick Jones - Course author

Frequently asked questions

Who is this course for?

The Community Personas course is for anyone who needs to make persona documentation for their work. Whether you're a seasoned community pro or just dipping your toe in, this course is for you!

If you're totally new to community work, we recommend our free course, Understanding Capital C Community, to get started!

What is the time commitment?

We anticipate this course will take up to four hours to work through. There are additional resources within the course (like podcasts, webinar recordings, templates, and personal reflections) that are optional and might take more time. How much time you spend on those activities is up to you!

What is the format of the course?

This is a self-paced, asynchronous course designed to be flexible for you. The format includes video, audio, long form writing, reflection activities, and more.

All videos within the course include closed captioning, as well as full, interactive transcripts. All resources are in English. 

Why this price?

While there are many incredible educational resources available for Community Managers, C School is the only program on the market offering this level of in-depth, hands-on instruction. Creating a program that's this hands-on and comprehensive requires full-time staff dedicated to building and executing.
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