Driving Customer Success Through Community

In an age where customer expectations are loftier than ever, Customer Success teams have to rethink how to connect, support, and enable ALL of their customers (and not just the ones with high ARR). Here’s where digital-led Customer Success and community come into the picture. Adopting this approach allows businesses to apply the right resources to the right customers and scale their CS organization other than adding headcount. 
We’ve partnered with the team at inSided by Gainsight to break down the difference between traditional CS and digital CS, show how community and CS work in tandem, and pinpoint key metrics of community success.
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Learning Time

2-4 hours



Learning Units



Community Basics

Meet our partner

inSided by Gainsight

inSided by Gainsight is the only Customer Success Community platform for SaaS and subscription-based companies. The platform is used by hundreds of companies to drive product adoption, increase retention and build lasting customer advocacy. Through a combination of customer community, knowledge base, and product feedback features, inSided facilitates customer engagement, discussion, and idea generation.
Patrick Jones - Course author

Frequently asked questions

Who is this course for?

This course is for community professionals who want to learn more about the work of success teams and how to best collaborate on projects with targeted success outcomes. If you manage a community of product or a customer community, this course is for you!

This course will also be helpful if you are trying to decide what type of community to launch at you organization and want to understand the high level goals and initiatives that go into customer community management.

What is the time commitment?

We anticipate this course will take up to four hours to work through. There are additional resources within the course (like podcasts, webinar recordings, and personal reflections) that are optional and might take more time. How much time you spend on those activities is up to you!

What is the format of the course?

This is a self-paced, asynchronous course designed to be flexible for you. The format includes video, audio, long form writing, reflection activities, and more.

All videos within the course include closed captioning, as well as full, interactive transcripts. All resources are in English.

Why this price?

We’ve partnered with inSided by Gainsight to bring you this course totally for free!